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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
Content in external resources linked from the Resource Center is solely the responsibility of the resource authors and does not necessarily reflect the perspectives of or endorsement by the Transit Workforce Center.
CLEAR
Mitigation Strategies for Deterring Transit Assaults
TCRP Research Report 258: Mitigation Strategies for Deterring Transit Assaults, from TRB’s Transit Cooperative Research Program, equips agencies with practical strategies and evidence-based recommendations to enhance safety and security in the transit environment.
Transit Cooperative Research Program
August 2025
TOPICS: Policy and Planning, Safety and Health, Training
Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Transit Cooperative Research Program; Joan G. Hudson; Olivia (Jueyu) Wang; Neal Johnson; Ipek N. Sener; Jiani Guo; Crystal O’Rear; Hanfei Zhang; Mahya Mahdavi; Anastasia Loukaitou-Sideris
Veterans Accommodations Toolkit: Workplace Resources for Disabled Veterans
ODEP partners with DOL sister agencies and supports initiatives to provide job training and employment assistance services to veterans and returning service members, including disabled veterans. This toolkit represents a collaboration between ODEP and the Veterans’ Employment and Training Service to offer tips and strategies for navigating and supporting workplace accommodations.
U.S. Department of Labor, Office of Disability Employment Policy
TOPICS: Retention, Safety and Health
Transit Safety and Security
TSI’s training programs are designed and delivered to provide critical safety and security information, best practices, and regulatory guidance. Upon successful completion of TSI training courses, attendees receive tools and resources which enable participants to enhance the safety and security programs within their respective agency. Course materials are routinely updated to ensure all pertinent regulatory requirements are addressed in each training course.
Transportation Safety Institute
TOPICS: Policy and Planning, Safety and Health, Training
Situations and Solutions Finder
The Situations and Solutions Finder offers a library of workplace accommodation scenarios for industries, such as transportation (e.g., bus drivers, mechanics, dispatchers, etc.) to support workers with disabilities (by disability type, limitations, and occupation). The situations and solutions included are examples of accommodations that were made by JAN customers. Because accommodations are made on a case-by-case basis, these examples may not be effective for every individual or workplace but offer ideas about the types of accommodations that may be possible.
Job Accommodation Network
LEARN MORE
The Job Accommodation Network provides free, expert, and confidential assistance on work accommodations for employers, workers and job seekers with disabilities, and all others in industries, such as transportation.
A to Z of Disabilities and Accommodations
The A to Z Library of Disabilities and Accommodations presents information on many common work accommodations, which is sortable by disability, work limitation, work function, and accommodation type and issue. This information is designed to help employers and individuals determine effective accommodations and comply with Title I of the Americans with Disabilities Act (ADA). You will find ADA information, accommodation ideas, and resources for additional information.
Job Accommodation Network
LEARN MORE
The Job Accommodation Network (JAN) provides free, expert, and confidential assistance on work accommodations for employers, workers and job seekers with disabilities, and all others in industries, such as transportation.
Public Transportation Safety Certification Program (PTSCTP)
The Public Transportation Safety Certification Program, provided by the Transportation Safety Institute (TSI) and supported by the Federal Transit Administration (FTA), covers the minimum requirements to enhance the technical proficiency of safety personnel who work in the rail transit industry.
U.S. Department of Transportation
February 2025
TOPICS: Safety and Health, Training
The Public Transportation Safety Certification Program, provided by the Transportation Safety Institute (TSI) and supported by the Federal Transit Administration (FTA), covers the minimum requirements to enhance the technical proficiency of safety personnel who work in the rail transit industry. Two groups are required to complete the PTSCTP training:
- State Safety Oversight Agency personnel and contractors who conduct safety audits and examinations of rail transit systems
- Rail transit agency personnel and contractors who are directly responsible for safety oversight
Bus transit agency personnel and contractors who are directly responsible for safety oversight are not required but encouraged to participate in PTSCTP.
Understanding the Prevalence of Mental Health and Behavioral Distress in Transit Assaults
This research aims to better understand the prevalence of mental health and behavioral distress in transit assaults and present corresponding targeted response and mitigation methods to reduce victimization trends. It includes a literature review, a data presentation and overview of reported public transit assault-related events, an examination of the contributing factors to those events, and documentation of 10 transit agency case studies. It discusses various approaches and strategies that transit agencies have used to prepare transit vehicle operators and other frontline workers to better recognize mental health presentations and engage appropriately. The research team gathered additional data from case study sites, including the methods used to address assault-related challenges and the successful community engagement and partnerships. The report provides findings and policy and practice recommendations.
Mineta Transportation Institute
February 2025
TOPICS: Policy and Planning, Retention, Safety and Health
Understanding the Prevalence of Mental Health and Behavioral Distress in Transit Assaults and Presenting Targeted Response and Mitigation Methods to Reduce Victimization Trends
This research aims to better understand the prevalence of mental health and behavioral distress in transit assaults and present corresponding targeted response and mitigation methods to reduce victimization trends. It includes a literature review, a data presentation and overview of reported public transit assault-related events, an examination of the contributing factors to those events, and documentation of 10 transit agency case studies. It discusses various approaches and strategies that transit agencies have used to prepare transit vehicle operators and other frontline workers to better recognize mental health presentations and engage appropriately. It also highlights evidence-based practices that transit agencies can use to better prepare their systems and provide tools employees can use to better communicate with individuals who may be having mental health-related episodes. The research team gathered additional data from case study sites, including the methods used to address assault-related challenges and the successful community engagement and partnerships. The report provides findings and policy and practice recommendations.
Technical Assistance Coordination Library (TACL)
The Transportation Technical Assistance Coordination Library (TACL) provides a viable methodology and platform for access and findability of rural and tribal transit coordination resources across a broad range of transportation technical assistance centers and the Federal Transit Administration (FTA).
National Rural Transit Assistance Program
TOPICS: Apprenticeship, Career Pathways, Community Engagement, Hiring and Recruitment, Labor-Management Partnerships, Low-No, Mentorship, Policy and Planning, Procurement, Program Evaluation and ROI, Retention, Safety and Health, Trainer and Mentor Development, Training, Workforce Shortage
Transportation Technical Assistance Coordination Library (TACL)
The Transportation Technical Assistance Coordination Library (TACL) provides a viable methodology and platform for access and findability of rural and tribal transit coordination resources across a broad range of transportation technical assistance centers and the Federal Transit Administration (FTA).
The FTA-funded Technical Assistance (TA) Centers participating in this ongoing work are:
- National Aging and Disability Transportation Center (NADTC)
- National Center for Applied Transit Technology (N-CATT)
- National Center for Mobility Management (NCMM)
- National Rural Transit Assistance Program (National RTAP)
- Shared Use Mobility Center (SUMC)
- Transit Workforce Center (TWC)
The TACL Task Force uses a systematic review process for resources included in the database. New resources will be added on a quarterly basis. Let us know if you would like to serve as a peer reviewer for our resources.
Why was TACL created?
The United States Government Accountability Office (GAO) published Public Transportation: Enhanced Federal Information Sharing on Coordination Could Improve Rural Transit Services in January 2020. GAO recommended that FTA “develop a communication plan that will effectively share information with state and local stakeholders on coordination opportunities in an accessible and informative way.” This effort was created to improve interagency resource coordination between FTA and its five TA Centers.
How can TACL be used?
TACL resources can be used to identify high quality technical assistance on transportation coordination. The resources can be used for research, training, practice, operations, planning, and other purposes. We encourage authors to cite TACL resources.
Ready to get started?
Visit http://transportation-tacl.org. Click on the Training tab at the top for instructions.
If you have a question about TACL, or if you would like to be considered to become a TACL peer reviewer, please contact info@nationalrtap.org