1-855-888-NTWC (6892)
twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
Content in external resources linked from the Resource Center is solely the responsibility of the resource authors and does not necessarily reflect the perspectives of or endorsement by the Transit Workforce Center.
CLEAR
Addressing Difficult Customer Situations
This report considers issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. It identifies current practices used by transit agencies to prevent, prepare for, and deal with these incidents, including training programs for operators and other staff.
Transit Cooperative Research Program
March 2017
TOPICS: Policy and Planning, Safety and Health, Training
Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Transit Cooperative Research Program Synthesis Program; Synthesis Program; Transit Cooperative Research Program; Joel M. Volinski
Successful Practices and Training Initiatives to Reduce Accidents and Incidents at Transit Agencies
TRB’s Transit Cooperative Research Program (TCRP) Synthesis 126: Successful Practices and Training Initiatives to Reduce Accidents and Incidents at Transit Agencies documents current practices and training initiatives, including bus operator training and retraining programs that have been effective in reducing accidents and incidents at transit agencies. The study also focuses on other system approaches that have been implemented to address safety hazards. These approaches include various technology applications, infrastructure modifications, and programs and initiatives such as driver incentive programs and close call/near miss reporting.
Transit Cooperative Research Program (TCRP) & CUTR
January 2017
TOPICS: Safety and Health, Training
Use of Automotive Service Excellence Tests Within Transit
TRB’s Transit Cooperative Research Program (TCRP) Synthesis 120: Use of Automotive Service Excellence Tests Within Transit documents how the Automotive Service Excellence (ASE) program is accepted and used within the transit bus maintenance community. The ASE program is nationally recognized as the standard industry credential provider for automotive professionals. The report explores how a cross section of transit bus maintenance personnel view the ASE certification program and summarizes their perspectives to improve ASE certification acceptance and participation.
Transit Cooperative Research Program (TCRP)
January 2016
TOPICS: Safety and Health, Training
Preventing and Mitigating Transit Worker Assaults in the Bus and Rail Transit Industry
This report provides recommendations from state and local transportation agencies, labor unions, research organizations, and national transportation associations to address the elements of a safety management system (SMS) approach to preventing and mitigating transit worker assaults, including policy, risk management, safety promotion, and safety assurance.
Transit Advisory Committee for Safety
July 2015
TOPICS: Retention, Safety and Health
Improving Safety Culture in Public Transportation
TRB’s Transit Cooperative Research Program (TCRP) Report 174: Improving Safety Culture in Public Transportation presents research on the definition of safety culture within public transportation, presents methods and tools for assessing safety culture, and provides strategies and guidelines that public transportation agencies may apply to initiate and build a program for improving safety culture.
Transit Cooperative Research Program
April 2015
TOPICS: Policy and Planning, Safety and Health
Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Transit Cooperative Research Program; Howard Roberts; Richard Retting; Tom Webb; Ashley Colleary; Brian Turner; Xinge Wang; Roger Toussaint; Gwynn Simpson; Claudia White
Developing Best-Practice Guidelines for Improving Bus Operator Health and Retention
This TCRP report addresses some of the health and safety issues common throughout the transit industry, and describes approaches that transit organizations in the United States and Canada have taken to address health problems faced by transit employees. The report is supplemented by a presentation, Making the Case for Transit Workplace Health Protection and Promotion, and an Excel worksheet, Transit Operator Workplace Health Protection and Promotion Planning, Evaluation, and ROI Template, that may assist transit agencies with implementing and carrying out transit-specific programs to protect the health of bus operators and other employees.
Transit Cooperative Research Program
August 2014
TOPICS: Policy and Planning, Retention, Safety and Health
Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Transit Cooperative Research Program; Robin Mary Gillespie; Xinge Wang; Tia Brown
Developing Best-Practice Guidelines for Improving Bus Operator Health and Retention
TCRP Report 169 Presentation
TCRP Report 169 Worksheet
Rail Transit Track Inspection Practices
TRBs Transit Cooperative Research Program (TCRP) Synthesis 107: Rail Transit Track Inspection Practices offers information across a range of older and newer U.S. rail transit agencies on track inspection practices and policies.
Issues addressed in the report include agency staffing, agency organization and characteristics, track inspection program criteria, training and certification, procurement, and track safety practices.
Transit Cooperative Research Program (TCRP)
January 2013
TOPICS: Policy and Planning, Procurement, Safety and Health, Training
Bus Operator Restroom Use Case Study
In collaboration with the Bus Operator National Joint Training Standards Committee, the International Transportation Learning Center developed this Bus Operator Restroom Use report, a case study and compendium of practitioner resources on restroom use, including a history of restroom use policy at Minneapolis Metro Transit. The resources in this report also include a model community restroom licensing agreement, route-specific restroom locations chart, and example collective bargaining language.
International Transportation Learning Center
January 2012
TOPICS: Retention, Safety and Health, Training
