Resource Center

The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.

We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.

Content in external resources linked from the Resource Center is solely the responsibility of the resource authors and does not necessarily reflect the perspectives of or endorsement by the Transit Workforce Center.

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Understanding Passengers Who Have Experienced Trauma

This CTAA training was created for public transportation, NEMT, specialized transportation, and other drivers who interact with the general public on a daily basis. It’s purpose is to educate drivers on the impacts that past traumatic events can have on individuals and how those impacts may play out in a transportation setting.

Community Transportation Association of America

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link View training landing page
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Hydrogen Fuel Cell Electric Bus Workforce Development for Transit Agencies

This report aims to identify the knowledge, skills, and abilities needed for operators and maintenance technicians to work on fuel cell electric buses (FCEBs) as well as assessing current training programs and investigating effective workforce recruitment and retention strategies. The researches conducted interview with transit industry stakeholders, including from agencies, original equipment manufacturers (OEMs), training organizations, and industry associations. Findings suggested that, more than a training issue, working with FCEBs effectively is a system-level challenge. The report suggests developing curriculum frameworks for technician and operator training, developing talent internally, and creating apprenticeships and regional training consortia. Researchers also found that having a national certification, investing in regional training infrastructure, and building stronger community college partnerships are also beneficial for helping the workforce build skills for these vehicles.

Mineta Transportation Institute

August 2026

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link Hydrogen Fuel Cell Electric Bus Workforce Development for Transit Agencies
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Oregon Apprenticeship Return on Investment Calculator

The Return on Investment (ROI) calculator is one tool businesses can use to explore Registered Apprenticeship program options and associated costs and benefits. Use the calculator to turn rough concepts into dollars and discover why Registered Apprenticeship is worth the investment.

Oregon Apprenticeship

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link ROI Calculator
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Training and Employment Notice for Acquisition of a Commercial Driver’s License

This training and employment notice from the U.S. DOL Employment and Training Administration clarifies the English language proficiency requirements for Commercial Driver’s License (CDL) training participants. The notice explains that English language proficiency remains a key component of the CDL determination of eligibility and requests that workforce development and education grantees should review their training policies to ensure that individuals seeking a CDL are prepared to meet all of that occupation’s licensing requirements, including language requirements.

U.S. Department of Labor

July 2026

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link Full notice
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Effective Mitigation Practices Fact Sheet

This fact sheet provides insight into the challenges and effectiveness experienced by transit agencies when using de-escalation training, operator barriers, patrol strategies, and policies and procedures to reduce assaults on transit workers and improve safety.

Federal Transit Administration

June 2026

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link Fact sheet
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Hiring Disabled Veterans

This page from the Employer Assistance and Resource Network on Disability (EARN) provides information and resources about hiring and recruiting veterans with disabilities. Veterans can offer organizations a source of qualified and committed job candidates who have many transferable skills from their time serving.

Employer Assistance and Resource Network on Disability

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link EARN page on hiring disabled veterans
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Skills Gap Analysis Tools

TWC created this Skills Gap Analysis (SGA) Template for transit locations to use to create their own skills gap analysis surveys. The template includes recommended language to use when distributing a survey; a recommended scale with levels and descriptions; a recommended question format; and example questions for electrical fundamentals. Skills gap analysis surveys should be conducted anonymously and confidentially.

This tool is provided as a resource. Users are responsible for conducting employee surveys and managing employee data in a safe and responsible manner. See Terms & Conditions for more information.

Transit Workforce Center

June 2026

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In addition to the downloadable Word document template linked below, TWC has created templates in Microsoft Forms and Google Forms that you can adapt to create your own skills gap analysis surveys. To use these templates:

  • Click either link below
  • Create a copy of the template to begin editing your own survey (click “Duplicate it” in Microsoft forms or “Use template” in Google forms). Your survey will now be available under “My forms” in Microsoft forms or in Google Forms/Google Drive.
  • Update the introductory language and survey questions to suit your needs. TWC asks that you retain the language crediting TWC, FTA’s technical assistance center for transit workforce development, with creating the template upon which the survey is based.
  • Update survey settings to ensure that it is accepting responses, can only be completed by the appropriate people within your transit agency, and protects the anonymity of respondents.
  • Refer to help files for further assistance:

Please contact TWC for technical assistance with the design and implementation of a skills gap analysis survey!

pdf SGA Template link Microsoft Forms Template link Google Forms Template
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Essential Training Resources for Mobility Management Professionals

This document provides a collection of training resources for mobility management professionals, including e-learning modules, certifications, training videos, and information about state-specific training.

Association of Mobility Managers

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link Training resource collection
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