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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
Making Connections 2022 – Driving Bus Operator Recruitment and Retention: Challenges, Opportunities and Innovation
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: A headline issue confronting all transit systems today – how to attract and retain bus operators in a tight labor market. This lively session began with presentations from the TCRP F-28 research team and TransitCenter on their recently published national research findings on recruiting, developing and retaining transit bus operators. Labor and management industry practitioners from multiple locations then shared their recruitment approaches and strategies that have been most effective on the ground, and TWC staff summarized the National Transit Frontline Worker Recruitment Campaign.
Moderators
Rob Puentes: President and CEO – The ENO Center for Transportation
Speakers
Julia Castillo: Executive Director – Heart of Iowa Regional Transit Agency
James Duff: Assistant Vice President, Human Resources – Dallas Area Rapid Transit
Jeff Hazen: Executive Director – Sunset Empire Transportation District
Steve Jovel: Transportation Superintendent – Santa Clara Valley Transportation Authority
Robin Phillips: Executive Director – National Rural Transit Assistance Program
Harpreet Singh: JWI Director – Amalgamated Transit Union Local 265
David Stephen: Senior Communications Specialist – International Transportation Learning Center /Transit Workforce Center
Chris Van Eyken: Program Manager – TransitCenter
Making Connections 2022 – Hands-On Instructional Training for Transit Trainers
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: Hands-on instructional training is a critical piece to any organization’s training program. This workshop addressed hands-on training and its importance, best practices, lessons learned, and how to create effective hands-on training. Workshop participants observed hands-on welding simulation. The goal of this session was for participants to leave with the knowledge and resources to make hands-on training impactful and meaningful!
Moderators
Kristen Ribaudo: Instructional Systems Design Consultant – International Transportation Learning Center/Transit Workforce Center
Grant Young: Instructional Systems Design Consultant – International Transportation Learning Center/Transit Workforce Center
Speakers
Ed Hogan: Chief Welding Instructor – Southeastern Pennsylvania Transportation Authority
Grace Kuka: Welding Instructor – Southeastern Pennsylvania Transportation Authority
Making Connections 2022 – Designing an Impactful Training Program: Linking Program Design to Classroom Learning and On-The-Job Training for Transit Frontline Workers
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: This workshop covered the basic building blocks of program design. Participants evaluated the pieces needed to develop a robust program that enables trainers to link good program design to effective classroom and on-the-job learning. This workshop was relevant to those looking to build new programs or refine current programs.
Moderator
Grant Young: Instructional Systems Design Consultant – International Transportation Learning Center/Transit Workforce Center
Speakers
Mike Glaeser: Manager, Bus Maintenance Training – Washington Metropolitan Area Transit Authority
Colleen May: Senior Director of Training – Southeastern Pennsylvania Transportation Authority
Danielle Wallace: Apprenticeship and Pathways Manager – King County Metro Transit
Making Connections 2022 – Designing Safety: Bus of the Future and Beyond
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
TOPICS: Making Connections 2022, Safety and Health
Session Summary: In the hierarchy of health and safety protections, engineering controls are at the top. This session addressed the critical issues of operator assaults and operator safety through the lens of safety by design, with a major focus on the significant planning work that has been done to create an effective operator barrier against assault and respiratory hazards. Other advances in safety-related design, such as blind-spot elimination for protection of pedestrians, ergonomics and accessibility, were also reviewed.
Moderators
Jack Clark: Executive Director – International Transportation Learning Center/Transit Workforce Center
Speakers
Christy Campoll: Senior Associate – RLS & Associates Inc.
Brian Sherlock: Safety Specialist – Amalgamated Transit Union
Mohammed Yousuf: Director, Office of Infrastructure, Safety and Asset Innovation – Federal Transit Administration
Making Connections 2022 – Moving Forward Together: Creating and Sustaining Successful Labor-Management Partnerships
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: Across the country, strong labor-management partnerships underlie many of the most effective public transportation recruitment, retention, career development, and advancement programs. In this session, experienced subject-matter experts from transit and from government discussed the importance and impact of these partnerships, provided program examples and outcomes, and highlighted key components in establishing and maintaining these relationships.
Moderators
Brian Turner: Founding Director – International Transportation Learning Center
Speakers
Shirley Block: President/Business Representative – Amalgamated Transit Union Local 757
Jamaine “G” Gibson: Director of Apprenticeships and Workforce Development – Amalgamated Transit Union
Andrew Hasty: Senior Advisor – U.S Department of Labor’s Office of Labor Management Standards; Commissioner – Federal Mediation and Conciliation Service
Nate Holton: Director of Labor Relations – TriMet
Denise Jenkins-Agurs: Chief People Officer – IndyGo
Charles Jenkins: Director – New York City Transit Training & Upgrading Fund/Transport Workers Union Local 100
Darnice Marsh: Labor Management Partnership Coordinator – U.S. Department of Labor
Making Connections 2022 – Considerations on the Future of Human-Automation Teaming in the Transit Workforce
As part of the plenary session on “Navigating New Directions: Emerging Technologies and the Future of Transit Workforce” at Making Connections 2022, Carnegie Mellon researchers presented on a study released in spring 2022 on bus automation, examining issues related to the practical safety and operational limitations of deploying driverless buses in transit systems while citing many technologies that can enhance safety and improve driver performance.
Transit Workforce Center
December 2022
Making Connections 2022 – Meeting Industry Needs: Feedback Session on FTA’s Draft Strategic Workforce Development Plan
This handout was shared with participants in a feedback session held during TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details.
Transit Workforce Center & Federal Transit Administration
December 2022
Session Summary: The Federal Transit Administration, assisted by the Transit Workforce Center, is developing a strategic plan to support, strengthen and advance the transit industry’s workforce development programs. In this working session, participants heard about the current draft version of the plan and provided feedback and input that will shape the final document and direction.
Speakers
Mary Leary: Acting Associate Administrator for Research, Demonstration and Innovation – Federal Transit Administration
Making Connections 2022 – Drive to Revive: Preparing Operators for ZEB Deployment
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: As transit agencies integrate zero-emission technologies into their fleet, many are experiencing difficulties in preparing their frontline workforce to properly maintain and operate the equipment. In this workshop, panelists explored lessons learned, best practices, and available resources to upskill their operator workforce and prepare the future frontline workers to safely and effectively work with ZEB technologies. Presentations by industry experts, early-adopters, and examination of successful rollouts offered insight for an audience seeking guidance on first steps and follow-through.
Moderator
Maurice Beard: Technical Training Supervisor [retired] – Santa Clara Valley Transportation Authority
Speakers
Dinero Washington: President/Chief Executive Officer – Shreveport Transit Management (SporTran)
Richard Gwin: Training Specialist – Sacramento Regional Transit District
Alphonza Clements: Executive Board Member – DASH/ATU Local 689