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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
Content in external resources linked from the Resource Center is solely the responsibility of the resource authors and does not necessarily reflect the perspectives of or endorsement by the Transit Workforce Center.
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Making Connections 2024 – Mentoring – Innovative Models and Best Practices
This session about innovative mentoring models was presented as part of TWC’s Making Connections 2024 transit workforce conference in November, 2024.
Transit Workforce Center
November 2024
TOPICS: Labor-Management Partnerships, Making Connections Conference, Mentorship, Policy and Planning, Retention
Session Description: An Increasing number of transit agencies across the country have begun mentorship programs to support the frontline workforce and facilitate the sharing of knowledge and skills from experienced workers to new employees. These programs offer many benefits, including improved rates of retention and absenteeism, stronger relationships between the workforce and management, and better employee morale. During this session, attendees learned how transit agencies are incorporating innovative models to tap into the full potential of mentorship programs. Panelists described the positive changes that have resulted from mentorship programs and how they are incorporating new and innovative applications and approaches to multiply these benefits.
Moderator:
- George Fields: Deputy General Manager, Human Resources – Greater Cleveland Regional Transit Authority
Speakers:
- Ida Marshall: Senior Talent Acquisition Manager – Greater Cleveland Regional Transit Authority
- Wendy V. Talley: Director, Training & Employee Development – Greater Cleveland Regional Transit Authority
- Reginald Howard: President – Amalgamated Transit Union Local 788 (St. Louis)
- Trenise Winters: Assistant Executive Director – Bi-State Development/Metro Transit (St. Louis)
- Maurice Beard: Sr. Workforce Development Advisor – International Transportation Learning Center / Transit Workforce Center
- Karitsa Holdzkom: Senior Policy Analyst – International Transportation Learning Center / Transit Workforce Center
Making Connections 2024 – Successful Models for Career Awareness, Outreach, and Recruitment in Our Varied Communities
This session about national and agency-level workforce datasets was presented as part of TWC’s Making Connections 2024 transit workforce conference in November, 2024.
Transit Workforce Center
November 2024
TOPICS: Career Pathways, Community Engagement, Labor-Management Partnerships, Making Connections Conference, Policy and Planning, Training
Session Description: Consistent with FTA’s strategic goal of driving workforce recruitment, this session explored successful models and strategies for increasing awareness of transit careers among potential workers. Presenters also focused on approaches to recruiting and retaining individuals from varied backgrounds, emphasizing engagement with the communities transit serves. Through discussions of hands-on initiatives, mentoring and training programs, and partnerships between transit agencies and community organizations, this session explored various ways transit systems can create sustainable pipelines to attract and retain talent from communities of different sizes and demographics.
Moderator:
- David Stephen: Senior Communications Specialist – International Transportation Learning Center / Transit Workforce Center
Speakers:
- Scott Joiner: Senior Manager, Talent Acquisition – Bi-State Development/Metro Transit (St. Louis)
- Adam Parast: Enterprise and Strategic Initiatives Lead – King County Metro (WA)
- Antonio Pollard: Organizer – Amalgamated Transit Union Local 689 (DC)
- Dan Stoffer: Manager, Bus Instruction – Metro Transit (MN)
- Jaymi Swarbrick: Director of Human Resources – Merrimack Valley Transit (MeVa – MA)
- Trenise Winters: Assistant Executive Director – Bi-State Development/Metro Transit (St. Louis)
Transit Career Stories
This resource compiles Transit Career Stories to showcase workers’ career pathways and increasing transit career awareness.
Transit Workforce Center
TOPICS: Career Pathways, Community Engagement, Mentorship
These Transit Career Stories showcase workers’ journeys and career pathways to help increase awareness of transit careers. Learn from these professionals and community leaders through their own telling of what they do, how they got there, and what makes their work exciting and rewarding.
ATTAIN Bus Operator Apprenticeship Meeting
TWC’s American Transit Training and Apprenticeship Innovators Network (ATTAIN) met on May 17, 2024 to discuss bus operator apprenticeship. Check out the recording for short presentations from transit peers across the country and an engaging and interactive discussion about the development of bus operator mentorship and apprenticeship programs, how they work, and the benefits they offer.
Transit Workforce Center
May 2024
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Intelligent Transport Podcast: Discussing the creation of ‘Mentors Moving Metro’
“Mentors Moving Metro” is a partnership between Metro and the Amalgamated Transit Union (ATU) Local 587 that will match experienced operators with new, part-time operators for six to 12 months. In this podcast discussion, Metro’s Director of Bus Operations, Phil DeVault, and transit operator and ATU member, Patrick Brady, talk about how “Mentors Moving Metro” is helping foster relationships and provide knowledge that can only come those who have been “in the seat.” They discussed the origins of the program, how mentors can be a morale boost for operators, and how it can foster greater interaction between operators and management. They finished the podcast by discussing their vision on developing it from a mentorship program to an apprenticeship program for drivers joining Metro in the future.
Intelligent Transport
March 2024
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Advancing Opportunities for Women through Apprenticeship: A Case-Based Resource Guide
The Advancing Opportunities for Women through Apprenticeship case-based resource guide provides a framework for meaningful expansion of apprenticeship programs for women. The guide includes case studies on four high-quality pre-apprenticeship and apprenticeship programs in a range of industry sectors.
Department of Labor
TOPICS: Apprenticeship, Career Pathways, Community Engagement, Mentorship, Policy and Planning, Retention
The case studies were developed through on-site visits to the program locations; interviews with program staff, partners, and current and former participants; and a review of program materials and data. They provide information and insights related to partnership development, program design, and outcomes that outline how pre-apprenticeship and apprenticeship programs can help women access family-sustaining jobs and quality career pathways. The guide identifies common strategies across the four programs to help others learn how to create programs that successfully open pathways to in-demand jobs for women through apprenticeships.
Talking Bus Operator Mentorship – Unlocking the Potential of New Bus Operators through Mentoring
Bus Operator Mentors from WMATA (Washington, D.C./ATU Local 689) and IndyGo (Indianapolis, IN/ATU Local 1070) speak about the benefits of mentorship programs. IndyGo’s President and CEO Inez Evans and ATU’s Director of Apprenticeships and Workforce Development Jamaine Gibson also share their thoughts on the importance of establishing these programs.
International Transportation Learning Center
November 2023
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Making a Positive Impact: GCRTA and ATU Local 268’s Operator Mentoring Program
This video provides an overview of the Greater Cleveland Regional Transit Authority (GCRTA) and Amalgamated Transit Union (ATU) Local 268 operator mentoring program. Incorporating the voices of frontline workers, it explains the benefits of mentoring that GCRTA has realized and provides a window into how the program developed.
Greater Cleveland Regional Transit Authority, Amalgamated Transit Union Local 268
February 2024
TOPICS: Mentorship