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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
Case Study: Golden Gate Transit & Amalgamated Transit Union Local 1575
Marin County, California-based Golden Gate Transit (GGT) operates commuter bus lines in four Bay Area counties, including San Francisco. Like many agencies, GGT has struggled with operator recruitment and retention. To address these challenges, the agency and the union representing operators, Amalgamated Transit Union Local 1575, formed a labor-management partnership, the Workforce Investment Network (WIN). The WIN partnership has implemented bus operator mentorship, apprenticeship, and pre-apprenticeship programs; formed partnerships with educational institutions and community groups; made policy changes to promote diversity, equity, and inclusion; and identified opportunities to remove particular barriers to entry for job seekers.
Transit Workforce Center
February 2024
TOPICS: Apprenticeship, Career Pathways, Diversity, Equity, Inclusion, and Access, Hiring and Recruitment, Labor-Management Partnerships, Mentorship, Policy and Planning, Trainer and Mentor Development, Training, Workforce Shortage
Read Rich Diaz’s Transit Career Story on the TWC Blog to learn more.
View the full case study below:
Champaign-Urbana Mass Transit District’s Zero Emission Technology
Check out Champaign-Urbana Mass Transit District’s (MTD) zero emission technology! In these videos, MTD unveils their zero-emission buses and their work to use fully solar-produced hydrogen.
Champaign-Urbana Mass Transit District
February 2024
TOPICS: Zero Emission Buses
Making a Positive Impact: GCRTA and ATU Local 268’s Operator Mentoring Program
This video provides an overview of the Greater Cleveland Regional Transit Authority (GCRTA) and Amalgamated Transit Union (ATU) Local 268 operator mentoring program. Incorporating the voices of frontline workers, it explains the benefits of mentoring that GCRTA has realized and provides a window into how the program developed.
Greater Cleveland Regional Transit Authority, Amalgamated Transit Union Local 268
February 2024
TOPICS: Mentorship
Understanding Workforce Diversity in the Transit Industry: Establishing a Baseline of Diversity Demographics
This study provides baseline data on the status of the racial/ethnic and gender diversity of the transit agency workforce in the U.S. and identifies potential barriers and promising practices for diversifying this workforce.
Mineta Transportation Institute
February 2024
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The study updates those earlier studies with newer data drawn from five discrete research tasks:
- review of the scholarly and professional literature on the topic;
- review of the websites of the 50 largest transit operators;
- analysis of employee demographic data submitted by 152 transit operators as part of Equal Employment Opportunity (EEO) program plans;
- analysis of responses to an original survey sent to the human resources personnel of transit agencies (92 responses from staff at 68 agencies), and
- interviews with 12 professionals selected for their expertise in transportation workforce diversity monitoring, management, and/or advocacy.
National Outreach Survey for Transportation (NOST)
This report explores the status of sex and labor trafficking in the transportation industry. It explains and highlights a survey of frontline data collected from across the transportation industry, as well as from sex and labor trafficking survivors and direct victim service providers. Data analysis includes information about the current knowledge base on sex trafficking among frontline transportation workers and suggestions for training.
United Against Slavery
January 2024
TOPICS: Policy and Planning, Safety and Health, Training
Passenger Assistance, Safety And Sensitivity (PASS) Program Handbook
CTAA’s Passenger Assistance, Safety and Sensitivity (PASS) driver training program provides resources and standards for operators to transport passengers in the most safe, sensitive and careful manner possible. PASS is ideal for non-emergency medical transportation (NEMT) trips, for ADA paratransit services, for specialized transit for older passengers, for human and social service riders — really any transportation operation where the passengers require extra care.
Community Transportation Association of America
January 2024
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Mentoring: A Tool for Employee Engagement & Retention
APTA’s podcast, The Transit Authority, presents a two-part series on mentoring. The Santa Clara Valley Transportation Authority (VTA) and Greater Cleveland Regional Transit Authority (GCRTA) will discuss their partnerships with ATU to build and manage successful mentoring programs and how mentoring is a critical tool for knowledge transfer, positive work culture, and diverse perspectives.
American Public Transportation Association
January 2024
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Transit Exclusion Policies in Public Transportation Systems
This report documents the practice of the use of transportation exclusion policies in North American transit systems. It is designed to help transit agencies in understanding the usefulness of such policies, as well as understanding the methods for creating, amending, or supplementing exclusion policies to maximize their effectiveness in reducing crime and disorder within their respective transit systems.
Transit Cooperative Research Program
January 2024
TOPICS: Policy and Planning, Safety and Health, Training
Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Transit Cooperative Research Program; Patricia Bye; Deborah Matherly