TRANSIT MODE

Passenger Assistance, Safety And Sensitivity (PASS) Program Handbook

CTAA’s Passenger Assistance, Safety and Sensitivity (PASS) driver training program provides resources and standards for operators to transport passengers in the most safe, sensitive and careful manner possible. PASS is ideal for non-emergency medical transportation (NEMT) trips, for ADA paratransit services, for specialized transit for older passengers, for human and social service riders — really any transportation operation where the passengers require extra care.

Community Transportation Association of America

January 2024

Bus Operator Workforce Management: Practitioner’s Guide

This report, produced by the Eno Center for Transportation, International Transportation Learning Center (ITLC), and Huber & Associates, is a practitioner’s guide that provides recommendations and resources enabling transit agencies to better assess, plan, and implement their operator workforce management programs. A link to a related TRB webinar is also included.

Transit Cooperative Research Program

August 2023

Microtransit Driver Stories

As part of the Mobility Innovation Collaborative, SUMC is sharing stories from mobility-on-demand drivers. These stories aim to capture and elevate perspectives from drivers across different transit agencies.

Shared-Use Mobility Center

Assault Awareness and Prevention for Transit Operators (Direct Delivery)

This course provides transit bus operators with knowledge and skills to reduce the likelihood of assault incidents, including defining assault and types of incidents that could be considered assault, covering prevention strategies such as communication and response skills, and emphasizing the importance of reporting assault incidents and seeking recovery assistance.

National Transit Institute

Assault Awareness and Prevention for Transit Operators (Train the Trainer)

This virtual course will provide transit agency instructional staff with the support necessary to deliver the Assault Awareness and Prevention course within their agencies. Each registered participant will receive an electronic instructor package that will include an instructor guide, course slides, instructor notes, and the participant workbook. Participants will be able to deliver the training to provide transit bus operators with knowledge and skills to reduce the likelihood of assault incidents.

National Transit Institute

January 2023

Electric Vehicle Maintenance Best Practices

This best practice spotlight article on electric vehicle maintenance provides recommended practices and case studies from transit agencies that have successfully implemented these vehicles into their fleets.

National RTAP, Shared-Use Mobility Center (SUMC), and Transit Workforce Center (TWC)

November 2022

Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems

TRB’s Transit Cooperative Research Program (TCRP) Report 139: Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems explores resources for fixed-route bus, general public demand response, and Americans with Disabilities Act (ADA) paratransit systems resources to assist in the recruitment, development, and retention of managers.

Transit Cooperative Research Program

March 2010

Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations

TRB’s Transit Cooperative Research Program (TCRP) Report 142: Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations provides guidance for understanding the relationships that influence and enhance operator recruitment, retention, and performance in Americans with Disabilities Act (ADA) complementary paratransit services.

Transit Cooperative Research Program (TCRP)