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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
Content in external resources linked from the Resource Center is solely the responsibility of the resource authors and does not necessarily reflect the perspectives of or endorsement by the Transit Workforce Center.
Technical Assistance Coordination Library (TACL)
The Transportation Technical Assistance Coordination Library (TACL) provides a viable methodology and platform for access and findability of rural and tribal transit coordination resources across a broad range of transportation technical assistance centers and the Federal Transit Administration (FTA).
National Rural Transit Assistance Program
TOPICS: Apprenticeship, Career Pathways, Community Engagement, Hiring and Recruitment, Labor-Management Partnerships, Low-No, Mentorship, Policy and Planning, Procurement, Program Evaluation and ROI, Retention, Safety and Health, Trainer and Mentor Development, Training, Workforce Shortage
Transportation Technical Assistance Coordination Library (TACL)
The Transportation Technical Assistance Coordination Library (TACL) provides a viable methodology and platform for access and findability of rural and tribal transit coordination resources across a broad range of transportation technical assistance centers and the Federal Transit Administration (FTA).
The FTA-funded Technical Assistance (TA) Centers participating in this ongoing work are:
- National Aging and Disability Transportation Center (NADTC)
- National Center for Applied Transit Technology (N-CATT)
- National Center for Mobility Management (NCMM)
- National Rural Transit Assistance Program (National RTAP)
- Shared Use Mobility Center (SUMC)
- Transit Workforce Center (TWC)
The TACL Task Force uses a systematic review process for resources included in the database. New resources will be added on a quarterly basis. Let us know if you would like to serve as a peer reviewer for our resources.
Why was TACL created?
The United States Government Accountability Office (GAO) published Public Transportation: Enhanced Federal Information Sharing on Coordination Could Improve Rural Transit Services in January 2020. GAO recommended that FTA “develop a communication plan that will effectively share information with state and local stakeholders on coordination opportunities in an accessible and informative way.” This effort was created to improve interagency resource coordination between FTA and its five TA Centers.
How can TACL be used?
TACL resources can be used to identify high quality technical assistance on transportation coordination. The resources can be used for research, training, practice, operations, planning, and other purposes. We encourage authors to cite TACL resources.
Ready to get started?
Visit http://transportation-tacl.org. Click on the Training tab at the top for instructions.
If you have a question about TACL, or if you would like to be considered to become a TACL peer reviewer, please contact info@nationalrtap.org
Responses to General Directive 24-1: Required Actions Regarding Assaults on Transit Workers
FTA published Responses to General Directive 24-1: Required Actions Regarding Assaults on Transit Workers. FTA’s initial analysis of agency responses shows more than two-thirds of transit agencies determined that safety risk mitigations are necessary to reduce the risk of assaults on transit workers, and these agencies are working to roll out a variety of mitigation measures.
Federal Transit Administration
January 2025
TOPICS: Policy and Planning, Safety and Health
Rail Transit Roadway Worker Protection
The Rail Transit Roadway Worker Protection (RWP) regulation establishes minimum standards to ensure the safe operation of public transportation systems and prevent injuries and fatalities for transit workers. Rail transit agencies nationwide are required to create programs and processes that focus on safety for workers who work on or near the rails in an area known as the track roadway. This page explains the regulation, answers frequently answered questions, and provides additional resources.
Federal Transit Administration
January 2025
TOPICS: Policy and Planning, Safety and Health, Training
National RTAP Resource Catalogue
The National Rural Transit Assistance Program (National RTAP) aims to address the training and technical assistance needs of rural and tribal transit operators across the nation. They provide free technical assistance programs and resources including training materials, webinars, newsletters and technical briefs, peer resources, research, and innovative technology initiatives. This Resource Catalogue details all products available for ordering or online use.
National RTAP
TOPICS: Policy and Planning, Safety and Health, Training
Check out some trainings that may be most useful for transit frontline workers:
- Safety
- Active Shooter Preparedness Training for Rural Transit Systems
- COVID-19 Safety Guidelines for Frontline Transit Employees
- Emergency Procedures for Rural Transit Drivers
- Problem Passengers: Managing Difficult Passengers & Situations
- START (Safety Training & Rural Transit) Training
- Substance Abuse Awareness Training for Employees
- Transit and Human Trafficking
- Drivers/Dispatchers
- 2 the Point Training (available in Spanish)
- ADA Driver Training
- Customer Service Excellence
- Customer Service for Rural and Tribal Transit Providers
- Dispatching and Scheduling Training for Rural Transit Systems
- Essential Skills for Trainers
- Essential Spanish for Rural Transit
- HR
- HR Training Shorts on Employee Recognition, Interview Questions, Onboarding, and Performance Appraisals
Check out some technical briefs and toolkits relevant to the frontline transit workforce:
- Safety
- Coronavirus Disease 2019 (COVID-19): Information and Resources for Transit
- Healthy Habits: Reducing Stress and Fatigue and Increasing your Energy
- Incident and Injury Report Form
- Responding to Transit Incidents
- Seasonal Flu: Information and Resources
- Substance Abuse Awareness Training, Testing, and Compliance
- Threat and Vulnerability Toolkit
- Trainers
- Bus Roadeo Toolkit
- Training Adult Learners: How to Reach and Engage Your Audience
- Drivers/Dispatchers
- Customer Service in Rural Transit: How to Identify and Meet Customer Needs
- Emergency Response Checklist: After Normal Operating Hours & Emergency Response Checklist: During Normal Operating Hours
- Entry-Level Driver Training Requirements
- Essential Spanish for Rural Transit
- Mobile Driver Training Simulators
- HR
- Applying Good Business Practices: Hiring, Training and Evaluating Employees
Offerings as of January 2025
TWU Health & Safety
This page offers various health and safety resources for transportation workers, including COVID-19 guidance, regulatory information, tips for working in extreme weather, and links to trainings and other resources.
TWU International
TOPICS: Policy and Planning, Safety and Health
COVID-19 Work Safe
This page highlights resources from from ATU and industry health and safety experts to help frontline workers stay safe on the job and protect their families from contracting COVID-19. It also includes important information about workers’ rights and how you can hold your employer accountable to ensure a safe workplace during the COVID-19 pandemic.
ATU International
TOPICS: Policy and Planning, Safety and Health
American Public Transportation Association (APTA)
APTA is a nonprofit international association of more than 1,500 public and private sector member organizations. Organizations must pay for membership; benefits include advocacy for federal funding and policies, research, technical expertise and consulting services, workforce development programs, educational conferences and seminars, and 135 subject-matter working committees, including a workforce development committee
American Public Transportation Association
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Community Transportation Association of America (CTAA)
CTAA is a nationally recognized expert in rural, small urban, tribal and specialized transportation services. Founded by a small group of community transportation professionals in 1989, organizations and individuals have joined CTAA as members to share strategies, receive training and certification specific to their needs, advance policy and legislative priorities, and improve mobility options in their communities.
Community Transportation Association of America
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CTAA members get discounted access to all CTAA training and certification programs – including the annual Community Transportation EXPO and other CTAA Events – and help set the training and certification class agenda with opportunities to suggest and develop new courses and sessions.