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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
Content in external resources linked from the Resource Center is solely the responsibility of the resource authors and does not necessarily reflect the perspectives of or endorsement by the Transit Workforce Center.
Mitigation Strategies for Deterring Transit Assaults
TCRP Research Report 258: Mitigation Strategies for Deterring Transit Assaults, from TRB’s Transit Cooperative Research Program, equips agencies with practical strategies and evidence-based recommendations to enhance safety and security in the transit environment.
Transit Cooperative Research Program
August 2025
TOPICS: Policy and Planning, Safety and Health, Training
Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Transit Cooperative Research Program; Joan G. Hudson; Olivia (Jueyu) Wang; Neal Johnson; Ipek N. Sener; Jiani Guo; Crystal O’Rear; Hanfei Zhang; Mahya Mahdavi; Anastasia Loukaitou-Sideris
Veterans Accommodations Toolkit: Workplace Resources for Disabled Veterans
ODEP partners with DOL sister agencies and supports initiatives to provide job training and employment assistance services to veterans and returning service members, including disabled veterans. This toolkit represents a collaboration between ODEP and the Veterans’ Employment and Training Service to offer tips and strategies for navigating and supporting workplace accommodations.
U.S. Department of Labor, Office of Disability Employment Policy
TOPICS: Retention, Safety and Health
ATTAIN Bus Operator Mentorship and Apprenticeship Webinar
This webinar featured presenters from Greater Richmond Transit Company (GRTC)/ATU Local 1220 in Virginia and Champaign-Urbana Mass Transit District (MTD) in Illinois.
Transit Workforce Center
July 2025
TOPICS: Apprenticeship, Career Pathways, Community Engagement, Labor-Management Partnerships, Mentorship
This webinar featured presenters from Greater Richmond Transit Company (GRTC)/ATU Local 1220 in Virginia and Champaign-Urbana Mass Transit District (MTD) in Illinois.
- GRTC and ATU Local 1220 partnered to implement a mentorship program for their bus operators that launched in 2024. Presenters will describe that process, how the program has grown, and the benefits that it has provided.
- MTD launched its bus operator mentorship program in 2023 and has tracked metrics showing the program’s impact. Responding to both quantitative measures and qualitative feedback and observations, MTD is working to restructure the program to better meet the needs of the transit agency and the bus operators participating in the program as mentees or mentors.
Transit Safety and Security
TSI’s training programs are designed and delivered to provide critical safety and security information, best practices, and regulatory guidance. Upon successful completion of TSI training courses, attendees receive tools and resources which enable participants to enhance the safety and security programs within their respective agency. Course materials are routinely updated to ensure all pertinent regulatory requirements are addressed in each training course.
Transportation Safety Institute
TOPICS: Policy and Planning, Safety and Health, Training
Special Report: Challenges and Strategies in Paratransit Workforce Development
This report aims to provide a brief update to a 2010 study on paratransit operator recruitment and retention, focusing not just on operators but on the entire paratransit workforce, including a range of frontline roles. To learn more about the unique workforce challenges of this modal context, as well as what successful strategies paratransit providers have used to combat those challenges, the Transit Workforce Center (TWC) research team conducted interviews involving 22 individuals across 13 paratransit systems in nine states. This report documents our learning from those interviews.
Transit Workforce Center
June 2025
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Since the passage of the Americans with Disabilities Act (ADA) in 1990, paratransit has been a staple component of public transportation systems across the United States. ADA complementary paratransit provides transportation to people who, because of a disability, cannot use fixed-route service independently. Despite the importance of this mode in the overall health of urban transportation infrastructure, very little research has focused on the development of the paratransit workforce since a seminal 2010 study on paratransit operator recruitment and retention. This report aims to provide a brief update to the 2010 study, focusing not just on operators but on the entire paratransit workforce, including a range of frontline roles. To learn more about the unique workforce challenges of this modal context, as well as what successful strategies paratransit providers have used to combat those challenges, the Transit Workforce Center (TWC) research team conducted interviews involving 22 individuals across 13 paratransit systems in nine states. This report documents our learning from those interviews.
The People Behind Major Transit Projects
The People Behind Major Transit Projects explores strategies to help agencies better recruit, train, and retain project managers for large transit projects. It examines the challenges these managers face, and highlights the skills, experience, and support they need to succeed.
Eno Center for Transportation
June 2025
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2025 TRB Workforce Summit
The Transportation Research Board (TRB) organized the National Summit on the Future of the Transportation Workforce, June 2-4, 2025. The Summit is built around an interactive format facilitating innovative thinking and problem solving as public, private, and nonprofit organizations work to build and maintain a resilient and skilled workforce for the transportation sector, supporting our changing modes and communities. This landing page provides links to pre-conference webinars and briefing papers from summit sessions.
Transportation Research Board
June 2025
TOPICS: Career Pathways, Community Engagement, Hiring and Recruitment, Policy and Planning, Retention, Workforce Shortage
ATTAIN Bus Maintenance Apprenticeship Webinar
This ATTAIN webinar focused on bus maintenance apprenticeship programs and featured Milwaukee County Transit System/Amalgamated Transit Union Local 998 and Jacksonville Transit Authority/International Association of Machinists and Aerospace Workers Lodge 759. Panelists from these transit agencies and labor unions outlined the development process and the final structure of their apprenticeship programs while highlighting how this strategy was implemented and why it works, offering benefits for both the agency and the workforce.
Transit Workforce Center
May 2025
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This ATTAIN webinar focused on bus maintenance apprenticeship programs and featured Milwaukee County Transit System/Amalgamated Transit Union Local 998 and Jacksonville Transit Authority/International Association of Machinists and Aerospace Workers Lodge 759. Panelists from these transit agencies and labor unions outlined the development process and the final structure of their apprenticeship programs while highlighting how this strategy was implemented and why it works, offering benefits for both the agency and the workforce.