Resource Center

The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.

We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.

Content in external resources linked from the Resource Center is solely the responsibility of the resource authors and does not necessarily reflect the perspectives of or endorsement by the Transit Workforce Center.

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Effective Mitigation Practices Fact Sheet

This fact sheet provides insight into the challenges and effectiveness experienced by transit agencies when using de-escalation training, operator barriers, patrol strategies, and policies and procedures to reduce assaults on transit workers and improve safety.

Federal Transit Administration

June 2026

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link Fact sheet
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Skills Gap Analysis Tools

TWC created this Skills Gap Analysis (SGA) Template for transit locations to use to create their own skills gap analysis surveys. The template includes recommended language to use when distributing a survey; a recommended scale with levels and descriptions; a recommended question format; and example questions for electrical fundamentals. Skills gap analysis surveys should be conducted anonymously and confidentially.

This tool is provided as a resource. Users are responsible for conducting employee surveys and managing employee data in a safe and responsible manner. See Terms & Conditions for more information.

Transit Workforce Center

June 2026

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In addition to the downloadable Word document template linked below, TWC has created templates in Microsoft Forms and Google Forms that you can adapt to create your own skills gap analysis surveys. To use these templates:

  • Click either link below
  • Create a copy of the template to begin editing your own survey (click “Duplicate it” in Microsoft forms or “Use template” in Google forms). Your survey will now be available under “My forms” in Microsoft forms or in Google Forms/Google Drive.
  • Update the introductory language and survey questions to suit your needs. TWC asks that you retain the language crediting TWC, FTA’s technical assistance center for transit workforce development, with creating the template upon which the survey is based.
  • Update survey settings to ensure that it is accepting responses, can only be completed by the appropriate people within your transit agency, and protects the anonymity of respondents.
  • Refer to help files for further assistance:

Please contact TWC for technical assistance with the design and implementation of a skills gap analysis survey!

pdf SGA Template link Microsoft Forms Template link Google Forms Template
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Hiring Disabled Veterans

This page from the Employer Assistance and Resource Network on Disability (EARN) provides information and resources about hiring and recruiting veterans with disabilities. Veterans can offer organizations a source of qualified and committed job candidates who have many transferable skills from their time serving.

Employer Assistance and Resource Network on Disability

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link EARN page on hiring disabled veterans
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Essential Training Resources for Mobility Management Professionals

This document provides a collection of training resources for mobility management professionals, including e-learning modules, certifications, training videos, and information about state-specific training.

Association of Mobility Managers

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link Training resource collection
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Streamlining Operator Hiring Practices — Transit Agency Practices for Operator Candidate Assessment

This webpage, part of TWC’s Streamlining Operator Hiring Practices initiative, presents four ways of collecting information about applicants: interviews, assessments, references, and application screening practices. It describes common practices and best practices for each, based on our research with transit agencies.

Transit Workforce Center

June 2026

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link Practices for Operator Candidate Assessment
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Streamlining Operator Hiring Practices — Designing Job Postings

This webpage, part of TWC’s Streamlining Operator Hiring Practices initiative, summarizes common strategies, best practices, and agency examples based on a TWC review and analysis of more than 50 transit operator job postings for minimum requirements, preferred qualifications, information communicated about the hiring process and timeline, job descriptions, etc.

Transit Workforce Center

June 2026

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link Designing Job Postings
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Streamlining Operator Hiring Practices — Example Hiring Process Flows

This page, part of TWC’s Streamlining Operator Hiring Practices initiative, shows four examples of possible process flows and steps involved in bus operator hiring practices and indicates when steps are conducted concurrently.

Transit Workforce Center

June 2026

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link Example Hiring Process Flows
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Launching TC3: Foundational Skills for Today’s Transit Workforce

The Transit Core Competencies Curriculum (TC3) is a set of freely available course materials developed by transit organization subject matter experts from across the country. This webinar provides an overview of the full TC3 program, including its structure and key topic areas such as electrical, mechanical, computers, math, and industry awareness. It also explores how agencies can use the materials for onboarding, upskilling, and career pathway development.

Transit Workforce Center

June 2026

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Whether you’re looking to strengthen your curriculum, support new hires, or create more consistent skill development across your workforce, this webinar provides practical insights into how TC3 can support your agency.

link TC3 Landing Page link Webinar Slides
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