Resource Center

Session Description: Want to make your workforce metrics more digestible, interactive, and insightful? Robust data can provide insights into the success of transit workforce development programs, hiring trends over time, and more, but raw data can be hard to interpret and analyze. Using TWC’s Transit Workforce Data Dashboard as a model, participants in this intensive explored methods for creating powerful and easily understandable data visualizations. These graphs and charts can support transit providers’ and unions’ efforts to measure and effectively communicate program metrics and employment trends.

Speakers:

• Andrew Carpenter: Director – National Center for Applied Transportation Technology
• Douglas Nevins: Senior Researcher – International Transportation Learning Center / Transit Workforce Center
• Dr. Shayna Gleason: Senior Researcher – International Transportation Learning Center / Transit Workforce Center
• Michaela Boneva: Research Associate – International Transportation Learning Center / Transit Workforce Center

MC24 Elevating Your Workforce Data slides

Session Description: Are you looking to establish a program that increases retention, provides an edge in recruitment, and advances a positive and collaborative organizational culture? Well-organized mentorship programs with carefully-selected and trained mentors provide documented benefits for frontline workers and the organization as a whole. Check out this intensive full-day workshop to explore how to:

• Initiative, develop, manage, and maintain a strong mentorship program
• Establish a collaborative structure and culture that runs and maintains that program
• Select and train effective mentors
• Explore occupation-specific approaches, challenges, and systems
• Track metrics that measure progress and success

Throughout this full-day intensive, attendees engaged with experienced instructors, facilitators, and peers to:

• Review the foundational elements of transit-based mentorship programs
• Experience TWC’s mentor training program, including: a review of mentor roles; an introduction to varied learning styles; and an examination of communications and problem-solving skills

Moderators: 

• Maurice Beard: Senior Workforce Development Advisor – International Transportation Learning Center / Transit Workforce Center
• Karitsa Holdzkom: Senior Policy Analyst – International Transportation Learning Center / Transit Workforce Center

Speakers:

• Stu Bass: Principal – Progress Worx; Founding Director – Keystone Development Partnership
• Nick Biggar: District Director – Greater Cleveland RTA
• Valerie Campo: Mentor Program Coordinator – Champaign-Urbana Mass Transit
• Lee Estis: Mentor Program Coordinator – Metropolitan Council-Metro Transit (MN)
• Jamaine “G” Gibson: Director of Apprenticeships and Workforce Development – Amalgamated Transit Union
• Steve Jovel: Operations Manager, Workforce Development – Santa Clara Valley Transportation Authority
• Vanessa L’Esperance: Apprenticeship Program Coordinator – Metro Transit/ATU Local 1005 (MN)
• Dionna McCane: ATU Mentorship and Apprenticeship Coordinator – IndyGo
• Darnell Morris: Vice President – ATU Local 268, Greater Cleveland RTA
• Harpreet Singh: JWI Co-Director – Santa Clara Valley Transportation Authority

MC24 Making Mentoring Matter slides

Session Description: Check out this immersive half-day session designed to provide information, tools, and strategies that build a foundation for career pathways for community members into good jobs and great transit careers. Participants engaged in dialogue with transit professionals on the opportunities in the industry, gain insight into communicating about these opportunities, and explore approaches to establishing working partnerships with transit agencies and their labor and workforce partners.

Attendees dove into strategies and principles for impactful engagement, hearing firsthand accounts of successful collaborative initiatives and messaging strategies that emphasize the impact and value of working in an industry providing a vital public good. Participants gained invaluable insights into building sustainable workforce solutions that mutually benefit the industry and the community.

Key topics included:

• Exploring transit career opportunities
• Messaging and framing
• Building collaborative partnerships
• Real-world success stories

Moderator:

• David Stephen: Senior Communications Specialist – International Transportation Learning Center / Transit Workforce Center

Speakers:

• Rich Diaz: Workforce Development Coordinator – Amalgamated Transit Union Local 1575
• Theus Jones: Recording Secretary – Amalgamated Transit Union Local 689 (DC)
• Antonio Pollard: Organizer – Amalgamated Transit Union Local 689 (DC)
• Vanessa Sparks: Committee Member – Community Board 12-Queens Transportation Committee
• Carlene Thorbs: Chairperson – Community Board 12-Queens Transportation Committee

MC24 Community Partnerships slides

Session Description: Currently managing or expecting to begin the process of transitioning part of your fleet towards electrification? Transitioning from work with the 12- and 24-volts electrical systems in traditional diesel and CNG buses to Low-No buses, with upwards of 800 volts, requires a significant commitment to additional skills training and development for new and incumbent transit technicians. As a central component of a nationally-coordinated effort to help prepare frontline technicians with the training needed to meet the challenges and demands of this new technology, TWC has developed a Low-No familiarization course, currently delivered in partnership with National Transit Institute. This full-day session combined an in-depth introduction to key elements of the course resources, freely available to all, followed by an afternoon technical tour of a nearby low-no maintenance facility.

Moderator:

• Jason Macumber: Senior Advisor of Workforce Development and Technology – International Transportation Learning Center / Transit Workforce Center

Speakers:

• Brandon Liu: Instructional Designer – International Transportation Learning Center / Transit Workforce Center
• Brian Markey: Chief Executive Officer – Custom Training Aids Inc.

MC24 Transition to ZEVs slides

Session Description: This intensive full-day session, an abbreviated version of TWC’s popular 5-day Train-the-Trainer Level 1 course, provided both new and experienced trainers with new tools to increase engagement, application, and retention. Participants added to their knowledge, skills, and confidence to fully engage learners and effectively facilitate a variety of instructor-led training programs. Topics included adult learning theory, teaching techniques, and instructional elements that really work! Participants also had the opportunity to observe and critique a teaching demonstration — learning what does and what does not contribute to impactful learning.

Check out experienced instructors and your trainer-peers from across the industry to explore the following topics:

• How do adults learn, and what does adult learning theory tell us that we can use in our training?
• What are the key instructional elements of successful classroom and hands-on training?
• What are lesson plans, and how are they developed?
• Which teaching techniques help strengthen classes and instructional presentations?

Speakers:

• Frank Burnett: Training Specialist – International Transportation Learning Center / Transit Workforce Center
• Julie Deibel-Pundt: Program Director, Instructional Design – International Transportation Learning Center / Transit Workforce Center
• Marina Budeyeva: Instructional Designer – International Transportation Learning Center / Transit Workforce Center
• Jessica Supervielle: Instructional Designer – International Transportation Learning Center / Transit Workforce Center

MC24 TtT Bootcamp slides

The purpose of this Directory is to connect transit managers looking to contract with grant writing consultants available for hire. Agencies can contact grant writers using their information provided by clicking the link below.

Link to Directory

The American Transit Training and Apprenticeship Innovators Network (ATTAIN) is a peer network created for transit agencies and labor unions to explore new apprenticeship programs or enhance existing programs for their frontline workforce. Through ATTAIN, TWC promotes apprenticeship, advances frontline worker training, facilitates peer exchange, and provides technical assistance to agencies and unions interested in developing apprenticeship programs for their frontline workforce.

This ATTAIN meeting featured discussions from Pittsburgh Regional Transit/ATU 85 and Bay Area Rapid Transit about how their facilities and elevator/escalator maintenance apprenticeship programs are developed, work, and the benefits they offer.

ATTAIN Meeting Recording ATTAIN Meeting Slides