Resource Center

Organizations

Akron METRO Regional Transit Authority (METRO): Transit agency serving Summit County, Ohio and the city of Akron, with a fleet totaling 231 vehicles: 140 large buses and 91 smaller paratransit vehicles. METRO employs 425 team members.

Stark State College:  Local event venue and partner in advertising campaign. METRO is currently in the final stages of an agreement with Stark State to supplement its CDL training program.

Program Summary

METRO’s “Come Drive with (B)us” event was a major initiative designed to recruit bus operators.  Held at Stark State College, the event featured on-site bus-related activities, interviews and job applications.  Extensive outreach activities before the event through multiple outlets, combined with the themed ad campaign, brought 99 interested participants and resulted in 71 contingent offers. The key “draw” to this event was the ability to test drive our vehicles on a closed course alongside our staff.  METRO’s idea was that if the thought of driving a bus was keeping people from applying, they could offer a nontraditional mechanism to overcome that hesitancy.  Once that challenge was overcome, the process could focus on the soft skills related to empathy and great customer service that are critical to success.

Key Program Elements

• Pre-event publicity
  • Pop Art themed ad campaign (viewable on Facebook; an example is attached below as a PDF)
  • Free and purchased advertising through social media, including Instagram, Facebook, and Twitter posts
  • Information on METRO’s website
  • Print ads in local daily and weekly publications
  • Two digital billboards, and flyers on buses and posters at METRO’s transit center
  • A radio ad on several local radio stations
  • Two days before to the event, Stark State College promoted the event on their digital sign, readable from the expressway
  • Four radio personalities from four different stations drove the bus two to three weeks prior to the event and promoted on the air, including one station that put together its own video.
  • Television interviews that resulted in a full story and a variety of mentions of the event on other stations
  • Creating two bus wraps with the pop art feel (see PDF below) on careers, though not event-specific
  • Outreach to past applicants
  • Videos of three in-house of staff driving for the first time, along with videos featuring County Executive and Representative Casey Weinstein, and an invite video from METRO’s CEO
• Event activities and design (see PDF of signage below)
  • Participants were told to bring a valid driver’s license
  • Four clearly-marked stations for applicants to go to where they had the opportunity to:
    • Apply
    • Interview
    • Secure a mobility device
    • Drive a bus
  • Every applicant moved through all four stations
  • At final stop, attendees received:
    • Bag of information
    • Swag
    • Digital and paper copies of the CDL training booklet for them to start studying
  • Event planning activities
    • Started six to eight weeks before event
    • Committee was made of HR, Marketing, Operations, Maintenance and Safety/Security
    • Eighteen staff members worked the day of the event – five working check-in/applications, five doing on-site interviews, two working the mobility station, five running the “test drive” station, and one runner to move between all stations to relieve backlog
    • Used seven 40 foot buses (2 spares) and 2 paratransit vehicles

Outcomes

• Ninety-nine event attendees interviewed and were able to test drive
• Twenty-five additional people applied who could not attend; follow up interviews were planned
• 71 of the 99 were moved through to a “contingent offer” pending background checks with a start date of September 26^th
• Twenty-three of the 99 had areas of their application that required reviewing before proceeding

For more information on this event, contact: Jarrod Hampshire – Chief Operations Officer, METRO RTA 330.808.0144

More recruitment advertising materials and resources can be found here.

Event Flyer 1 Event Flyer 2 Bus Wraparound Ad Design Come Drive With (B)us - Event Signage

Basic descriptions of some current state and local programs can be found at the links below.

Chicago Second Chance Program Idaho Second Chance Program Indiana Second Chance Program Iowa and Oregon Second Chance Program

IndyGo’s career page helps site visitors to understand what it’s like to work at the agency and how to apply.  The page also highlights key job benefits and emphasizes the opportunity to serve the community. Overall, the employment section of IndyGo’s website demonstrates a number of key communication elements that support effective outreach to potential applicants.  These elements include:

• An easily accessible and identifiable section on the website.  “Employment” has its own clickable category, not a subcategory that may be harder to locate.
• Clear statements about IndyGo’s mission, emphasizing community service, connection, and working together to make a difference in people’s lives.  These messages attract a range of potential target audiences, and they make clear the difference between a public service career, as opposed to other careers applicants may be considering.
• A detailed list of benefits, with additional specific benefits for drivers noted.  Among those benefits, the list includes unique aspects of the driver position that distinguishes it from other potentially competing careers (e.g., long-haul trucking), noting benefits such as “all local work.”
• Highlighted aspects of the driver position that emphasize the connection with and support provided to riders.
• A thoughtful list of questions for potential applicants to consider about themselves and the type of work they might want before they decide to move ahead with the application.
• Detailed information on how and where to apply, basics of how to prepare for and what to bring to an interview, and important specifics about the steps of the hiring process and initial orientation and training programs.
• IndyGo’s Why I Drive segment on their website includes a video featured in the National Frontline Workforce Recruitment Campaign Toolkit video library elsewhere on this website.  That link on IndyGo’s website also features brief worker profiles, another summary of benefits, and a note on IndyGo’s Second Chance Initiative.
• IndyGo’s website includes a prominent option to translate the site into Spanish.

IndyGo's Employment Opportunities Page

This resource also includes a link to a webinar hosted in July, 2022 presenting information from the report and slides from the webinar.

Bus Operators in Crisis Webinar Slides Webinar: Operators in Crisis: How Did We Get Here? Bus Operators in Crisis Report