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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
TWC’s Transit Workforce Data Dashboard
Launched in March, 2023, the Transit Workforce Data Dashboard presents quantitative, descriptive data about the composition of the transit workforce and trends in transit employment using a series of charts and graphics. This information is relevant for industry discussions in a range of contexts, including: strategic workforce planning in recruitment, retention, and other areas; examining and addressing opportunities and challenges related to diversity, equity, inclusion, and access; and identifying training and funding needs.
Transit Workforce Center
March 2023
Transit Workforce Shortage: Synthesis Report and Toolkit
The Transit Workforce Shortage Study builds a framework for APTA, its members, and its partner organizations to better understand the workforce shortage’s causes and provides best practices for recruiting, hiring, and retaining transit operations workers.
APTA’s Transit Workforce Shortage Study combines information from a survey of public transit workers and interviews with public transportation agencies to provide insight into ways to address the national shortage of transit workers. The report provides information on actions agencies have taken to address the workforce shortage, and the toolkit provides step-by-step answers to workforce shortage scenarios agencies are facing every day.
American Public Transportation Association (APTA)
March 2023
TOPICS: Hiring and Recruitment
Bus Operator Workforce Management: Practitioner’s Guide
This practitioner’s guide provides recommendations and resources enabling transit agencies to better assess, plan, and implement their operator workforce management programs.
Eno Center for Transportation, International Transportation Learning Center (ITLC), Huber & Associates
January 2023
Making Connections 2022 – Program Overview
The Transit Workforce Center hosted Making Connections 2022: The National Transit Workforce Conference in Washington, D.C. on December 13-14, 2022. This conference brought together participants from urban, suburban, rural, and tribal public transportation and industry stakeholders in plenaries, workshops, networking, and ongoing dialogue. Discussions and sessions featured topics including recruitment and retention, training, mentoring and apprenticeships, new technologies, preparing today’s and tomorrow’s workforce, and advancing diversity, equity, inclusion, and access.
Session materials from Making Connections 2022 are hosted on the TWC Resource Center. Please click here to view all related materials. A PDF copy of the conference schedule is linked below.
Transit Workforce Center
December 2022
Making Connections 2022 – Engines to Inverters: Preparing Technicians for ZEB Deployment
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: As transit agencies integrate zero-emission technologies into their fleet, many are experiencing difficulties in preparing their frontline workforce to properly maintain and operate the equipment. In this workshop, panelists explored lessons learned, best practices, and available resources to upskill their technician and maintenance workforce and prepare the future frontline workers to safely and effectively work with ZEB technologies. Presentations by industry experts, early-adopters, and successful rollouts offered insight for an audience seeking guidance on first steps and follow-through.
Moderators
James Hall: Program Manager, Technical Training – International Transportation Learning Center/Transit Workforce Center
Lisa Jerram: Director of Bus Operations and New Vehicle Technologies – American Public Transportation Association
Speakers
Joseph Gamez: Assistant Chief Maintenance Officer Maintenance Training – New York City Transit, Department of Buses
Walter Kirkland: Service Manager – StarMetro Tallahassee
Obed Mejia: Senior Bus Equipment Instructor – Los Angeles County Metropolitan Transportation Authority
Making Connections 2022 – Out of the Box Strategies: Using Partnerships to Strengthen Recruitment, Retention and the Advancement of Diversity, Equity, Inclusion and Access
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: This session featured cutting-edge partnership strategies that advance diversity, equity, inclusion, and access while strengthening recruitment and retention. Representatives from transit labor and management, education, and national and local transit supporters and stakeholders provided a range of perspectives, while discussing innovative programs and initiatives along with their positive outcomes.
Moderator
Jess Guerra: Executive Director, Transportation Workforce Institute – Los Angeles Trade Technical College
Speakers
Mona Babauta: Deputy General Manager – Golden Gate Transit
Rich Diaz: Golden Gate Transit Mentor Coordinator – Amalgamated Transit Union Local 1575
Meghna Khanna: Senior Director, Systemwide Team, Mobility Corridors – Los Angeles County Metropolitan Transportation Authority
Judy Shanley: Director – National Center for Mobility Management; Assistant Vice-President, Education & Youth Transition Programs, Easter Seals Director – National Center for Mobility Management
Tracy Spikes: Workforce Development Program Manager – Central Ohio Transit Authority
John Tkach: Executive Director – Keystone Development Partnership
Jarvis Williams: President – Transport Workers Union Local 208
Making Connections 2022 – Transit Instructional Systems Design Boot Camp
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: From Adult Learning Theory to measurable learning objectives to learning models that are proven to enhance understanding and retention – the highly interactive Transit Instructional Systems Design Boot Camp was designed to help participants gain a basic working knowledge of the full ISD process. Based on Chuck Hodell’s best-selling book, ISD From the Ground Up, this session introduced transit trainers and managers to the widely-used and theory-supported system of instructional design practice that provides the foundation for today’s transit classroom and field instruction.
Moderator
Julie Deibel-Pundt: Program Director, Instructional Design – International Transportation Learning Center/Transit Workforce Center
Speakers
Dennise Cardona: Digital Content Manager – University of Maryland Baltimore County
Chuck Hodell: Affiliate Professor – University of Maryland School of Pharmacy; Faculty Lecturer – Northeastern University; Academic Advisor – International Masonry Training and Education Foundation
Session Slides
Handout - Characteristics of Adult Learners
Handout - Learning Objective Verbs
Handout - 9 Events of Instruction
Making Connections 2022 – Growing Your Own Through Apprenticeship: A Joint Approach to Building Skills
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. This resource includes the session slides and a video played during the presentation.
Transit Workforce Center
December 2022
Session Summary: Apprenticeship programs create a foundation for strong, effective workforce development programs. The ability to build and sustain these programs requires strong labor-management partnerships, or, in the case of nonunion agencies, ongoing involvement of, and management engagement with, the frontline workforce. In this session, panelists from a diverse group of transit agencies presented examples of challenges met and lessons learned as they designed and implemented their apprenticeship programs. Attendees heard how apprenticeship can support a variety of frontline transit occupations and the benefits that apprenticeship offers.
Moderator
Jamaine “G” Gibson: Director of Apprenticeships and Workforce Development – Amalgamated Transit Union
Speakers
Dexter Bishop: Elevator/Escalator Journeyman – Amalgamated Transit Union/Local 689
Stephanie Deiger: Chief Human Resources Officer – Southeastern Pennsylvania Transportation Authority
Brian Funk: Chief Operating Officer and Deputy General Manager – MetroTransit Minneapolis
Michael Hanssen: Supervisor of Technical Skills Training – Washington Metropolitan Area Transit Authority
Alec Johnson: Bus Operator Apprenticeship Coordinator – MetroTransit Minneapolis/Amalgamated Transit Union Local 1005