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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
Content in external resources linked from the Resource Center is solely the responsibility of the resource authors and does not necessarily reflect the perspectives of or endorsement by the Transit Workforce Center.
The Role of Mentorship in Registered Apprenticeship Programs
This E-learning module introduces how mentorship is essential to registered apprenticeship programs. Best practices for selecting, training, and supporting mentors are included to support registered apprenticeship program sponsors and participating employers.
Registered Apprenticeship Academy
January 2025
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This E-learning module introduces how mentorship is essential to registered apprenticeship programs. Best practices for selecting, training, and supporting mentors are included to support registered apprenticeship program sponsors and participating employers. The objectives for this course are:
- Identify the responsibilities of sponsors to provide mentorship.
- Describe the role of mentors.
- Recognize why mentorship is important to a successful registered apprenticeship program.
- Employ strategies for mentorship to create a culture of support and guidance for workers throughout their registered apprenticeship.
Responses to General Directive 24-1: Required Actions Regarding Assaults on Transit Workers
FTA published Responses to General Directive 24-1: Required Actions Regarding Assaults on Transit Workers. FTA’s initial analysis of agency responses shows more than two-thirds of transit agencies determined that safety risk mitigations are necessary to reduce the risk of assaults on transit workers, and these agencies are working to roll out a variety of mitigation measures.
Federal Transit Administration
January 2025
TOPICS: Policy and Planning, Safety and Health
Rail Transit Roadway Worker Protection
The Rail Transit Roadway Worker Protection (RWP) regulation establishes minimum standards to ensure the safe operation of public transportation systems and prevent injuries and fatalities for transit workers. Rail transit agencies nationwide are required to create programs and processes that focus on safety for workers who work on or near the rails in an area known as the track roadway. This page explains the regulation, answers frequently answered questions, and provides additional resources.
Federal Transit Administration
January 2025
TOPICS: Policy and Planning, Safety and Health, Training
National RTAP Resource Catalogue
The National Rural Transit Assistance Program (National RTAP) aims to address the training and technical assistance needs of rural and tribal transit operators across the nation. They provide free technical assistance programs and resources including training materials, webinars, newsletters and technical briefs, peer resources, research, and innovative technology initiatives. This Resource Catalogue details all products available for ordering or online use.
National RTAP
TOPICS: Policy and Planning, Safety and Health, Training
Check out some trainings that may be most useful for transit frontline workers:
- Safety
- Active Shooter Preparedness Training for Rural Transit Systems
- COVID-19 Safety Guidelines for Frontline Transit Employees
- Emergency Procedures for Rural Transit Drivers
- Problem Passengers: Managing Difficult Passengers & Situations
- START (Safety Training & Rural Transit) Training
- Substance Abuse Awareness Training for Employees
- Transit and Human Trafficking
- Drivers/Dispatchers
- 2 the Point Training (available in Spanish)
- ADA Driver Training
- Customer Service Excellence
- Customer Service for Rural and Tribal Transit Providers
- Dispatching and Scheduling Training for Rural Transit Systems
- Essential Skills for Trainers
- Essential Spanish for Rural Transit
- HR
- HR Training Shorts on Employee Recognition, Interview Questions, Onboarding, and Performance Appraisals
Check out some technical briefs and toolkits relevant to the frontline transit workforce:
- Safety
- Coronavirus Disease 2019 (COVID-19): Information and Resources for Transit
- Healthy Habits: Reducing Stress and Fatigue and Increasing your Energy
- Incident and Injury Report Form
- Responding to Transit Incidents
- Seasonal Flu: Information and Resources
- Substance Abuse Awareness Training, Testing, and Compliance
- Threat and Vulnerability Toolkit
- Trainers
- Bus Roadeo Toolkit
- Training Adult Learners: How to Reach and Engage Your Audience
- Drivers/Dispatchers
- Customer Service in Rural Transit: How to Identify and Meet Customer Needs
- Emergency Response Checklist: After Normal Operating Hours & Emergency Response Checklist: During Normal Operating Hours
- Entry-Level Driver Training Requirements
- Essential Spanish for Rural Transit
- Mobile Driver Training Simulators
- HR
- Applying Good Business Practices: Hiring, Training and Evaluating Employees
Offerings as of January 2025
Community Transportation Association of America (CTAA)
CTAA is a nationally recognized expert in rural, small urban, tribal and specialized transportation services. Founded by a small group of community transportation professionals in 1989, organizations and individuals have joined CTAA as members to share strategies, receive training and certification specific to their needs, advance policy and legislative priorities, and improve mobility options in their communities.
Community Transportation Association of America
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CTAA members get discounted access to all CTAA training and certification programs – including the annual Community Transportation EXPO and other CTAA Events – and help set the training and certification class agenda with opportunities to suggest and develop new courses and sessions.
Expanding Apprenticeships in Maryland
The state of Maryland has recognized the potential for registered apprenticeships both to provide a path to better-paying careers that do not require college degrees and to help employers meet their needs for employees with specialized skills. This report explores opportunities for and challenges to expanding apprenticeship in Maryland and Baltimore.
Abell Foundation
January 2025
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The report includes topics such as overcoming barriers to participation, such as transportation and childcare; countering employer misconceptions about apprenticeship; supporting apprenticeship in non-traditional sectors; and improving data collection and analysis.
Clean Bus Planning Awards
The Clean Bus Planning Awards (CBPA) program reduces barriers to Low-No bus deployment by providing school and transit bus fleets with free technical assistance to develop comprehensive and customized fleet electrification transition plans. Applications may be submitted on a rolling basis.
National Renewable Energy Laboratory
TOPICS: Low-No, Policy and Planning
CBPA is not an incentive program, and fleets do not receive direct funding—rather, selected applicants will be allocated technical assistance resources by NREL.
American Public Transportation Association (APTA)
APTA is a nonprofit international association of more than 1,500 public and private sector member organizations. Organizations must pay for membership; benefits include advocacy for federal funding and policies, research, technical expertise and consulting services, workforce development programs, educational conferences and seminars, and 135 subject-matter working committees, including a workforce development committee