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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode. This TWC blog post explains how to use the Resource Center.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
Transit Coach Operator Competency-Based Framework
This is the full Competency-Based Occupational Framework for Registered Apprenticeship for transit coach operator/bus operators.
The Urban Institute & International Transportation Learning Center
August 2017
TOPICS: Apprenticeship, Training, Zero Emission Buses
Moving Forward: Toward Women’s Equity and Inclusion in the Rail and Transit Sector
This toolkit supports the recruitment, training, and retention of women in nontraditional high-wage and high-skill apprenticeship and jobs in the rail and transit sector.
International Transportation Learning Center; Chicago Women in the Trades
July 2017
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This toolkit is premised on the understanding that transit agencies have little knowledge of and tools for recruiting and assessing new female entrants to the workforce and promoting incumbent workers for skilled trade jobs in rail and transit. It also recognizes that women themselves have little information about the entry routes, requirements and benefits of jobs in these fields and without targeted and concerted effort from either the companies, agencies, unions, workforce development system, and educational institutions, most women will continue to be steered towards traditional female careers.
The resources in this toolkit will support the recruitment, training, and retention of women in nontraditional apprenticeship and jobs in the rail and transit sector. The toolkit can be used by program planners, managers, and frontline staff conducting outreach and assessment and training, to ensure that each stage of the employment process—from recruitment through retention—looks at how the workplace environment can be responsive to women of many backgrounds and how systems can be created or improved to address the barriers women face.
Addressing Difficult Customer Situations
This report considers issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. It identifies current practices used by transit agencies to prevent, prepare for, and deal with these incidents, including training programs for operators and other staff.
Transit Cooperative Research Program
March 2017
TOPICS: Policy and Planning, Safety and Health, Training
Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Transit Cooperative Research Program Synthesis Program; Synthesis Program; Transit Cooperative Research Program; Joel M. Volinski
Successful Practices and Training Initiatives to Reduce Accidents and Incidents at Transit Agencies
TRB’s Transit Cooperative Research Program (TCRP) Synthesis 126: Successful Practices and Training Initiatives to Reduce Accidents and Incidents at Transit Agencies documents current practices and training initiatives, including bus operator training and retraining programs that have been effective in reducing accidents and incidents at transit agencies. The study also focuses on other system approaches that have been implemented to address safety hazards. These approaches include various technology applications, infrastructure modifications, and programs and initiatives such as driver incentive programs and close call/near miss reporting.
Transit Cooperative Research Program (TCRP) & CUTR
January 2017
TOPICS: Safety and Health, Training
Troops to Transit: A Resource for Recruiting and Developing Veterans for Public Transportation Careers
The International Transportation Learning Center’s analysis of Bureau of Labor Statistics data has shown that the transportation industry in large will likely see a massive front-line labor shortage in the next ten years unless it is able to find and hire skilled workers. In fact, it is estimated that 126 percent of today’s transit workforce will have to be hired and trained in the next ten years.
In order to help fill this need, the center has produced a Veterans Crosswalk tool (see Excel document below) which matches skill-sets learned during military service with the kinds of skills that public transportation agencies look for when hiring signals maintainers. This product was produced in cooperation with a Veterans Taskforce made up of veterans who are also Subject Matter Experts in the field of Signals Maintenance. This detailed matrix has been distilled down into a user-friendly Veteran’s Factsheet (see PDF below) which provides at-a-glance information for both veterans interested in a signals career and for agencies looking to hire skilled veterans.
The tool is accompanied by a summary report.
International Transportation Learning Center
November 2016
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Training Syllabus to Instruct Bus Technicians on EPA Emissions Standards and Treatment Technologies
This Recommended Practice provides guidelines for establishing a standardized bus maintenance training program related to the maintenance and troubleshooting of bus engine and after treatment components used to achieve applicable EPA emission standards.
American Public Transportation Association
October 2016
TOPICS: Training
Training Syllabus to Instruct/Prepare for the ASE Transit Bus Diesel Engines Test
This Recommended Practice provides guidelines for establishing a standardized bus maintenance training program related to the Automotive Service Excellence (ASE) certification program syllabus for the diesel engines used in transit buses and coaches.
American Public Transportation Association
October 2016
TOPICS: Training
Training Syllabus to Instruct/Prepare for the ASE Transit Bus Air Brake Systems Test
This Recommended Practice provides guidelines for establishing a standardized bus maintenance training program related to the Automotive Service Excellence (ASE) certification syllabus for transit bus and coach air brake systems.
American Public Transportation Association
October 2016
TOPICS: Training