Making Connections 2022 – Mentoring: A Great Route to Frontline Workforce Development

Making Connections 2022 – Mentoring: A Great Route to Frontline Workforce Development

Transit Workforce Center

December 2022

This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022.

Session Summary:  This session explored how transit agencies can use structured mentoring programs and mentor training as an effective approach to deal with the challenges of recruiting, supporting, training, and retaining drivers and technicians. Current and former mentors and mentor program coordinators from labor and management discussed the fundamentals of mentoring, the mentoring process and its impact on employees and agencies, along with the varied ways mentoring can and should be an integral part of any training or apprenticeship program.

Moderator

Stu Bass: Principal – Progress Worx; Founding Director – Keystone Development Partnership

Speakers

Raul “Kiko” Diaz: Senior Assistant Business Manager – San Diego Metropolitan Transit System/IBEW Local 465

Rich Hibbs: Co-Director – California Transit Works

Dionna McCane: Mentorship and Apprenticeship Coordinator – IndyGo

Ibrahim Ouattara: Workforce Development Manager – IndyGo

Troy Thornton: Mentor/Bus Operator – Golden Gate Transit/Amalgamated Transit Union Local 1575