Engaging Frontline Employees in Adopting New Transit Technologies

Engaging Frontline Employees in Adopting New Transit Technologies

National Center for Applied Transit Technology

April 2023

The purpose of this guidebook, made in collaboration with the Amalgamated Transit Union (ATU), is to help management staff in the US transit industry engage frontline employees as they transition into a new era of transit technologies. The guidebook considers broader issues such as workforce shortages, provides advice and information on training frontline employees on new transit technologies, and discusses the usefulness of apprenticeships.