Streamlining Operator Hiring Practices — Heart of Iowa Regional Transit Agency Case Study

HIRTA’s leadership has implemented a variety of strategies to ensure robust recruitment and retention, including creating an efficient hiring process with minimal non-essential requirements and quick turn-around times. This mini-case study, part of TWC’s Streamlining Operator Hiring Practices initiative, summarizes HIRTA’s process, highlighting key strategies intended to expedite hiring timelines and expand opportunities for applicants with non-traditional credentials or gaps in employment history.