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twc@transportcenter.orgResource Center
The Transit Workforce Center is pleased to host a curated collection of publications and other materials to assist stakeholders engaged in transit workforce development. The Resource Center includes case studies, training materials, research reports, and other materials of interest, including publications produced by federal government agencies, transit organizations, and independent research entities. Resources may be filtered by topic, resource type, and transit mode.
We are continuing to update the Resource Center regularly. Please contact us via the Request Help menu option if you would like assistance using the Resource Center or are looking for resources on a particular topic. We also welcome suggestions of topics or specific resources to add.
CLEAR
Making Connections 2022 – Program Overview
The Transit Workforce Center hosted Making Connections 2022: The National Transit Workforce Conference in Washington, D.C. on December 13-14, 2022. This conference brought together participants from urban, suburban, rural, and tribal public transportation and industry stakeholders in plenaries, workshops, networking, and ongoing dialogue. Discussions and sessions featured topics including recruitment and retention, training, mentoring and apprenticeships, new technologies, preparing today’s and tomorrow’s workforce, and advancing diversity, equity, inclusion, and access.
Session materials from Making Connections 2022 are hosted on the TWC Resource Center. Please click here to view all related materials. A PDF copy of the conference schedule is linked below.
Transit Workforce Center
December 2022
Making Connections 2022 – Engines to Inverters: Preparing Technicians for ZEB Deployment
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: As transit agencies integrate zero-emission technologies into their fleet, many are experiencing difficulties in preparing their frontline workforce to properly maintain and operate the equipment. In this workshop, panelists explored lessons learned, best practices, and available resources to upskill their technician and maintenance workforce and prepare the future frontline workers to safely and effectively work with ZEB technologies. Presentations by industry experts, early-adopters, and successful rollouts offered insight for an audience seeking guidance on first steps and follow-through.
Moderators
James Hall: Program Manager, Technical Training – International Transportation Learning Center/Transit Workforce Center
Lisa Jerram: Director of Bus Operations and New Vehicle Technologies – American Public Transportation Association
Speakers
Joseph Gamez: Assistant Chief Maintenance Officer Maintenance Training – New York City Transit, Department of Buses
Walter Kirkland: Service Manager – StarMetro Tallahassee
Obed Mejia: Senior Bus Equipment Instructor – Los Angeles County Metropolitan Transportation Authority
Making Connections 2022 – Out of the Box Strategies: Using Partnerships to Strengthen Recruitment, Retention and the Advancement of Diversity, Equity, Inclusion and Access
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: This session featured cutting-edge partnership strategies that advance diversity, equity, inclusion, and access while strengthening recruitment and retention. Representatives from transit labor and management, education, and national and local transit supporters and stakeholders provided a range of perspectives, while discussing innovative programs and initiatives along with their positive outcomes.
Moderator
Jess Guerra: Executive Director, Transportation Workforce Institute – Los Angeles Trade Technical College
Speakers
Mona Babauta: Deputy General Manager – Golden Gate Transit
Rich Diaz: Golden Gate Transit Mentor Coordinator – Amalgamated Transit Union Local 1575
Meghna Khanna: Senior Director, Systemwide Team, Mobility Corridors – Los Angeles County Metropolitan Transportation Authority
Judy Shanley: Director – National Center for Mobility Management; Assistant Vice-President, Education & Youth Transition Programs, Easter Seals Director – National Center for Mobility Management
Tracy Spikes: Workforce Development Program Manager – Central Ohio Transit Authority
John Tkach: Executive Director – Keystone Development Partnership
Jarvis Williams: President – Transport Workers Union Local 208
Making Connections 2022 – Transit Instructional Systems Design Boot Camp
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: From Adult Learning Theory to measurable learning objectives to learning models that are proven to enhance understanding and retention – the highly interactive Transit Instructional Systems Design Boot Camp was designed to help participants gain a basic working knowledge of the full ISD process. Based on Chuck Hodell’s best-selling book, ISD From the Ground Up, this session introduced transit trainers and managers to the widely-used and theory-supported system of instructional design practice that provides the foundation for today’s transit classroom and field instruction.
Moderator
Julie Deibel-Pundt: Program Director, Instructional Design – International Transportation Learning Center/Transit Workforce Center
Speakers
Dennise Cardona: Digital Content Manager – University of Maryland Baltimore County
Chuck Hodell: Affiliate Professor – University of Maryland School of Pharmacy; Faculty Lecturer – Northeastern University; Academic Advisor – International Masonry Training and Education Foundation
Session Slides
Handout - Characteristics of Adult Learners
Handout - Learning Objective Verbs
Handout - 9 Events of Instruction
Making Connections 2022 – Growing Your Own Through Apprenticeship: A Joint Approach to Building Skills
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. This resource includes the session slides and a video played during the presentation.
Transit Workforce Center
December 2022
Session Summary: Apprenticeship programs create a foundation for strong, effective workforce development programs. The ability to build and sustain these programs requires strong labor-management partnerships, or, in the case of nonunion agencies, ongoing involvement of, and management engagement with, the frontline workforce. In this session, panelists from a diverse group of transit agencies presented examples of challenges met and lessons learned as they designed and implemented their apprenticeship programs. Attendees heard how apprenticeship can support a variety of frontline transit occupations and the benefits that apprenticeship offers.
Moderator
Jamaine “G” Gibson: Director of Apprenticeships and Workforce Development – Amalgamated Transit Union
Speakers
Dexter Bishop: Elevator/Escalator Journeyman – Amalgamated Transit Union/Local 689
Stephanie Deiger: Chief Human Resources Officer – Southeastern Pennsylvania Transportation Authority
Brian Funk: Chief Operating Officer and Deputy General Manager – MetroTransit Minneapolis
Michael Hanssen: Supervisor of Technical Skills Training – Washington Metropolitan Area Transit Authority
Alec Johnson: Bus Operator Apprenticeship Coordinator – MetroTransit Minneapolis/Amalgamated Transit Union Local 1005
Making Connections 2022 – Driving Bus Operator Recruitment and Retention: Challenges, Opportunities and Innovation
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: A headline issue confronting all transit systems today – how to attract and retain bus operators in a tight labor market. This lively session began with presentations from the TCRP F-28 research team and TransitCenter on their recently published national research findings on recruiting, developing and retaining transit bus operators. Labor and management industry practitioners from multiple locations then shared their recruitment approaches and strategies that have been most effective on the ground, and TWC staff summarized the National Transit Frontline Worker Recruitment Campaign.
Moderators
Rob Puentes: President and CEO – The ENO Center for Transportation
Speakers
Julia Castillo: Executive Director – Heart of Iowa Regional Transit Agency
James Duff: Assistant Vice President, Human Resources – Dallas Area Rapid Transit
Jeff Hazen: Executive Director – Sunset Empire Transportation District
Steve Jovel: Transportation Superintendent – Santa Clara Valley Transportation Authority
Robin Phillips: Executive Director – National Rural Transit Assistance Program
Harpreet Singh: JWI Director – Amalgamated Transit Union Local 265
David Stephen: Senior Communications Specialist – International Transportation Learning Center /Transit Workforce Center
Chris Van Eyken: Program Manager – TransitCenter
Making Connections 2022 – Hands-On Instructional Training for Transit Trainers
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: Hands-on instructional training is a critical piece to any organization’s training program. This workshop addressed hands-on training and its importance, best practices, lessons learned, and how to create effective hands-on training. Workshop participants observed hands-on welding simulation. The goal of this session was for participants to leave with the knowledge and resources to make hands-on training impactful and meaningful!
Moderators
Kristen Ribaudo: Instructional Systems Design Consultant – International Transportation Learning Center/Transit Workforce Center
Grant Young: Instructional Systems Design Consultant – International Transportation Learning Center/Transit Workforce Center
Speakers
Ed Hogan: Chief Welding Instructor – Southeastern Pennsylvania Transportation Authority
Grace Kuka: Welding Instructor – Southeastern Pennsylvania Transportation Authority
Making Connections 2022 – Designing an Impactful Training Program: Linking Program Design to Classroom Learning and On-The-Job Training for Transit Frontline Workers
This session was presented as part of TWC’s Making Connections 2022 transit workforce conference in December, 2022. Please click “Learn More” to view session details. A link to the presentation slides is included.
Transit Workforce Center
December 2022
Session Summary: This workshop covered the basic building blocks of program design. Participants evaluated the pieces needed to develop a robust program that enables trainers to link good program design to effective classroom and on-the-job learning. This workshop was relevant to those looking to build new programs or refine current programs.
Moderator
Grant Young: Instructional Systems Design Consultant – International Transportation Learning Center/Transit Workforce Center
Speakers
Mike Glaeser: Manager, Bus Maintenance Training – Washington Metropolitan Area Transit Authority
Colleen May: Senior Director of Training – Southeastern Pennsylvania Transportation Authority
Danielle Wallace: Apprenticeship and Pathways Manager – King County Metro Transit