Scheduling Practices Toolkit

This toolkit, developed from discussions with transit agencies and insights from a working group of stakeholders, aims to guide agencies through an assessment of their scheduling practices and basic steps in developing strategies to enhance workforce scheduling processes and improve employee retention. It organizes the lessons learned from a working group of stakeholders guided by the objective of addressing how to truly improve the quality of life for operators through innovative ways of designing schedules while focusing on the service that needs to be delivered.