Case Study: Promoting Job Quality in the Microtransit Workforce

Microtransit, a relatively new form of demand response public transportation, is on the rise. TWC’s new set of microtransit case studies provides various perspectives on microtransit that include examples of how it has successfully been provided in-house and with a union-represented workforce. The case studies share experiences from four transit locations that are implementing microtransit service in ways that promote job quality for operators, technicians, and others, while also providing greater control over the quality of the service.