Critical Conversations: The Public Transport Frontline Worker Crisis

Public transportation agencies across the country are facing challenges in attracting, recruiting, and retaining frontline employees. Critical Conversations provides insights from youth on transit’s frontline workforce crisis – bus and train operators, and entry-level mechanics. Researchers conducted a national survey targeting respondents under the age of 30, compiled agency-specific human resources information, and held focus groups asking participants to share their experiences and insights about challenges, lessons learned, and opportunities regarding the workforce crisis.

Contributors: Dr. Jamaal Schoby, Dr. Beverly Scott

The Barr Foundation provided support for the research element of this important youth empowerment and “people-readiness” initiative.